Refund policy

Returns

You have 14 days to return a product from the date you receive it.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Non-returnable items

• Custom-made or personalized items
• Gift cards

Refunds

Once your return is received and inspected, we will notify you by email. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment, within a few days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company — it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: kontakt@steil.pl

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at: kontakt@steil.pl

Shipping returns

To return your product, please mail it to:

Łukasz Nowosadzki, ul. Wiolinowa 13/16, 02-785 Warsaw, Poland

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over 75 EUR, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.